Refund Policy

At NAZ&SONS (hereinafter referred to as "we," "us," or "our"), we want to ensure your complete satisfaction with your purchase. This Refund Policy outlines our procedures and guidelines regarding refunds and returns. By making a purchase with us, you agree to the terms of this policy.

1. Eligibility for Refund

We offer refunds under the following circumstances:

a. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us within 7 days of receiving the item.
  • We will assess the damage or defect and, if confirmed, offer a full refund or replacement at no additional cost to you.

b. Incorrect Items:

  • If you receive an incorrect item, please notify us within 7 days of receiving the shipment.
  • We will arrange for the correct item to be sent to you or provide a full refund, including any applicable shipping charges.

c. Change of Mind:

  • If you change your mind about a purchase and wish to return an item, you may do so within 7 days of receiving it.
  • The item must be in its original, unused condition with all tags and packaging intact.
  • You will be responsible for return shipping costs, and we will issue a refund for the item's purchase price, excluding shipping charges.

2. Refund Process

To request a refund, please follow these steps:

a. Contact Us:

  • Email our customer support at nabeel@nazcorporation.in

     to initiate a refund request.
  • Provide your order number, a description of the issue, and any supporting documentation (such as photos of damaged items).

b. Return Instructions:

  • If applicable, we will provide you with specific return instructions, including the return address and any additional information needed.

c. Refund Processing:

  • Once we receive the returned item and confirm its eligibility for a refund, we will process your refund within 3 days.
  • Refunds will be issued using the original payment method, unless otherwise requested.

3. Exclusions

Please note the following exclusions:

a. Custom or Personalized Orders:

  • We do not offer refunds for custom or personalized items unless they are damaged or defective upon receipt.

b. Clearance or Final Sale Items:

  • Clearance or final sale items are non-refundable.

4. Contact Us

If you have any questions or concerns regarding our Refund Policy or the status of your refund request, please contact us at [nabeel@nazcorporation.in].

We aim to provide excellent customer service and resolve any issues promptly. Your satisfaction is important to us, and we appreciate your business.

Thank you for choosing NAZ&SONS

nabeel@nazcorporation.in